All returns can only be exchanged and it must
be in its original packing within 14 days from the date you receive the
merchandises.
1. DOA - Death On Arrival
- If any shipped item is Death On Arrival (DOA), the customer can file a DOA request within
14 days.
- Our RMA department will issue a
DOA number to customer for returns.
- DOA requirements are due to the factory
only if they are defective.
- Returned merchandise can only be
exchanged with the same or similar item.
(NO CASH REFUND OR
COMPANY CREDITS.)
2. RMA -
Returned Material Authorization
If for any reason, the customer wishes to return non-defective
products, the customer can file an RMA request within
14 calendar days from the date the
merchandise are received. However, please note that a 30% restocking fee will apply
to RMA or any false DOA requests.
- Customers can return the merchandise only if they are
shipped within 14 calendar days and providing an invoice.
- Customers can return the merchandise only if
they are unused, with no damages, and in our company's
original package.
If you would like to return or
exchange the products, please follow the following steps to
ensure that your return request is processed:
- In order to process your
return or exchange effectively, you must contact our Return
Department for an issued RMA number before have the return
shipped back to us.
- Fill out the Form (click
here to download) - please make sure you fill out all fields
in the return form as needed. Then, have the form faxed back
to us.
- The issued RMA number is
valid only for 30 days from the issued date. So please have
your return items shipped back to us as soon as possible.
- Please include a copy of
invoice of the return products.
Please allow up to 14 business
days to process your return claimed from the time it arrives at
our Return department warehouse.
All return merchandises with
physical damages will not be accepted. Therefore, Beyond Cell
will NOT issue any credit to you for these merchandises. Please have the RMA number
written on the boxes and have them shipped to the following
address:
RMA
Number: XXXXX
Attention: Return Department
Beyond Cell Int'l
12718 Schabarum Avenue
Irwindale, CA 91706
Customer is responsible for all
return's shipping costs, NO EXCEPTION!!!.
Returned or exchanged products
must be in their original condition, original packaging, uncut,
unmodified & unused.
We will not be responsible if the merchandise is wrongfully
installed or damaged for any personal reasons.
Shipping charges are not refundable.
All return must be accompany
with an RMA number. All the package without any RMA number will be
refused.
Shipping cost for any refused
packages will be billed to customer.
Please inform your sales
representative of any shortage of merchandises upon receiving.
Returned merchandise can only be applied for company
credits, but in order to receive a cash refund, there
must be a 30% restocking fee that will be applied. Customer is responsible for the
all refuse both ways' shipping costs.
RMA form can be obtained on the web
site, RMA form.
3. Refused
Package:
Customer is responsible for the
all refuse both ways' shipping costs.
ALL SALES ARE FINALS!
WE WILL NOT ACCEPT ANY RETURN OF THE PROMOTIONAL OR SALES ITEMS.
WE WILL NOT ACCEPT ANY
OVERSTOCK RETURNED ITEMS. NO EXCEPTION!
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