Beyond Cell On Line System. Cellular Phone Accessories Wholesaler & Distributor, Cell phone Accessories, Nokia Samsung Ericsson Nextel Motorola Panasonic LG Qualcomm/Kyocera Sanyo Siemens PCD Palm HTC Sanyo

Help Center

	Here are the forms that you might need. Please fill out all the necessary information and fax or email them back to us.
	Credit Application Form
	Credit Card Authorization Form
	Company Credit Letter Head References
	Invoice Terms & Conditions
	Resale Certificate Applications
	RMA Request Form (Merchandise Return)
	GREEN INVOICE Application form (Paperless invoice)

	Adobe Acrobat reader (Download) Acrobat Reader is required to view/Print Some forms

Click here to Track Your Order(s).

All returns can only be exchanged and it must be in its original packing within 14 days from the date you receive the merchandises.

1. DOA - Death On Arrival

If any shipped item is Death On Arrival (DOA), the customer can file a DOA request within 14 days.
Our RMA department will issue a DOA number to customer for returns.
DOA requirements are due to the factory only if they are defective.
Returned merchandise can only be exchanged with the same or similar item. (NO CASH REFUND OR COMPANY CREDITS.)

2. RMA - Returned Material Authorization
If for any reason, the customer wishes to return non-defective products***, the customer can file an RMA request within 14 calendar days from the date the merchandise are received. However, please note that a 30% restocking fee will apply to RMA or any false DOA requests.

Customers can return the merchandise only if they are shipped within 14 calendar days and providing an invoice.
Customers can return the merchandise only if they are unused, with no damages, and in our company's original package.

If you would like to return or exchange the products, please follow the following steps to ensure that your return request is processed:

In order to process your return or exchange effectively, you must contact our Return Department for an issued RMA number before have the return shipped back to us.
Fill out the Form (click here to download) - please make sure you fill out all fields in the return form as needed. Then, have the form faxed or emailed back to us.
The issued RMA number is valid only for 30 days from the issued date. So please have your return items shipped back to us as soon as possible.
Please include a copy of invoice of the return products.

Please allow up to 14 business days to process your return claimed from the time it arrives at our Return department warehouse. All return merchandises with physical damages will not be accepted. Therefore, Beyond Cell will NOT issue any credit to you for these merchandises. Please have the RMA number written on the boxes and have them shipped to the following address:

RMA Number: XXXXX
Attention: Return Department
Beyond Cell
12718 Schabarum Avenue
Irwindale, CA 91706

Customer is responsible for all return's shipping costs, NO EXCEPTION!!!

Returned or exchanged products must be in their original condition, original packaging, uncut, unmodified & unused. We will not be responsible if the merchandise is wrongfully installed or damaged for any personal reasons. Shipping charges are not refundable.
All return must be accompany with an RMA number. All the package without any RMA number will be refused. Shipping cost for any refused packages will be billed to customer. Please inform your sales representative of any shortage of merchandises upon receiving. Returned merchandise can only be applied for company credits, but in order to receive a cash refund, there must be a 30% restocking fee that will be applied.

RMA form can be obtained here, RMA form.

3. Refused Package:

Customer is responsible for all refuse both ways' shipping costs.

ALL SALES ARE FINALS!
WE WILL NOT ACCEPT ANY RETURN OF THE PROMOTIONAL OR SALES ITEMS.
WE WILL NOT ACCEPT ANY OVERSTOCK RETURNED ITEMS. NO EXCEPTION!

*** - EXCEPTION: ALL SMARTTOUCH SKINS (STS) ARE NOT RETURNABLE.

All orders (Ground / Will-Call & Air) take up to 24 hours to process before being shipped out (except weekends). In most case, the orders will be shipped out within the same business day or no later than the next day after the orders are confirmed by customers and the payment terms are approved by Beyond Cell's accounting department.

All orders to be shipped by AIR (UPS & FEDEX) will be processed on the same business day (MON-FRI), only if the orders are confirmed by customers and the payment terms are approved by the accounting department before 2:00PM (Pacific Standard Time).

You will be notified by email once your order is shipped out, along with the tracking number and invoice.

Orders to Alaska, Puerto Rico, US Virgin Islands, Guam will be required to be shipped by AIR only.

Please note that your order and information within your order cannot be changed or cancelled once it is confirmed and invoiced.

In order to serve you better, Beyond Cell is opened Monday through Friday from 8:30AM to 5:30PM PST. WE ARE CLOSED DURING WEEKENDS and HOLIDAYS, therefore we DO NOT process orders during WEEKENDS and HOLIDAYS.